Pasand Club Privacy Policy —
How We Handle Your Data

1Who We Are

Pasand Club operates the online gaming platform accessible at pasandclub.app. We offer Pakistani players a range of entertainment options including slots, bingo, live game lobby tables and sports betting — all conducted in PKR with support for local payment methods including JazzCash, Easypaisa, Raast and bank transfer.

When this Privacy Policy refers to "Pasand Club", "we", "us" or "our", it means the platform operator responsible for processing the personal data of registered users. When it refers to "you" or "your", it means any individual who visits, registers on or uses pasandclub.app.

This policy covers all personal data processing carried out in connection with your use of the Pasand Club platform, including data collected during registration, during gameplay, during deposit and withdrawal transactions, and through any communications you have with our support team.

2Data We Collect

Pasand Club collects personal data through different interactions you have with the platform. The categories of data we collect are as follows:

We do not collect sensitive categories of personal data such as racial or ethnic origin, religious beliefs, health information or biometric data. Where identity verification is required, document images are processed solely for the purpose of confirming your identity and age.

3How We Use Your Data

Pasand Club uses the personal data we collect for the following purposes:

• Account management — to create and maintain your player account, verify your identity and process your login securely.
• Service delivery — to provide you with access to slots, bingo, the game lobby, sports betting and all other platform features.
• Payment processing — to process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods.
• Fraud prevention and security — to detect, investigate and prevent fraudulent transactions, multi-accounting, money laundering and other prohibited conduct as described in our Terms and Conditions.
• Customer support — to respond to your queries, resolve disputes and improve the quality of our support service.
• Platform improvement — to analyse usage patterns, identify technical issues and develop new features that benefit Pakistani players.
• Responsible gaming — to monitor gameplay patterns that may indicate problem gambling behaviour and to apply any self-exclusion or limit requests you have made.
• Legal compliance — to meet any legal or regulatory obligations that apply to our operations.

4Payment Data & PKR Transactions

All financial transactions on Pasand Club are conducted in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal, the following applies to your payment data:

• Payment method identifiers — such as your JazzCash mobile number, Easypaisa wallet reference or bank account details — are stored in encrypted form and used only to process your transactions and verify ownership.
• Full payment card numbers are never stored on Pasand Club's servers. Card transactions are processed through our payment partners who are responsible for securing full card data under applicable payment security standards.
• Transaction records — including PKR amounts, dates and payment method types — are retained as part of your account history for fraud prevention, dispute resolution and financial compliance purposes.
• Payment data is never shared with third parties for marketing purposes.

All supported payment methods on Pasand Club require the payment account to be registered in your own name. Third-party payments are not accepted and any transaction that appears to originate from a third party will trigger an account review.

5Cookies & Tracking Technologies

Pasand Club uses cookies and similar technologies to make the platform function correctly and to understand how players use it. Here is a breakdown of the types of cookies we use:

• Essential cookies — these are required for the platform to function. They keep you logged in during your session, remember your language preference and manage your game state. You cannot opt out of essential cookies without also opting out of using the platform.
• Analytics cookies — these help us understand which pages and games are most popular, how long sessions typically last and where technical errors occur. This data is aggregated and does not identify you personally. We use this to improve the platform for all Pakistani players.
• Functional cookies — these remember preferences you have set, such as responsible gaming limits you have applied to your account, so that they persist between sessions.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the platform — for example, you may be logged out more frequently or lose session state during gameplay.

6Sharing Your Data

Pasand Club does not sell your personal data. We may share specific data with the following categories of third party, strictly on a need-to-know basis:

• Payment processors — JazzCash, Easypaisa, Raast, banks and card processors receive the payment data required to execute your PKR deposits and withdrawals. They act as independent controllers of their own data and are subject to their own privacy policies.
• Game providers — the studios that supply our slot games, bingo software and live game lobby tables may receive technical session data (such as game ID and bet amount) necessary to run the game and resolve disputes. They do not receive your identity or contact data.
• Fraud prevention services — we may share device identifiers and transaction data with specialist fraud detection providers to identify suspicious activity across the platform.
• Legal and regulatory authorities — if we are required by law to disclose information about you, we will do so. We will notify you where legally permitted to do so before complying with such a request.
• Platform service providers — companies that help us operate our infrastructure (hosting, email delivery, customer support software) may process data on our behalf under strict data processing agreements.

Any third party that processes data on behalf of Pasand Club is contractually required to handle it securely, use it only for the specified purpose, and not retain it beyond what is necessary.

7Data Retention

Pasand Club retains your personal data for as long as your account is active and for a defined period after account closure. The retention periods we apply are:

• Account and identity data — retained for the duration of your account plus a minimum period after closure for fraud prevention and legal compliance.
• Transaction records — PKR deposit and withdrawal records are retained for a minimum of five years from the date of the transaction for financial compliance purposes.
• Support communications — retained for up to two years after the matter is resolved, in case a dispute is reopened.
• Technical and usage data — retained for up to twelve months in aggregated or anonymised form for platform analytics.

When the applicable retention period expires, data is securely deleted or anonymised so that it can no longer be attributed to you personally.

8Your Rights

As a user of Pasand Club you have the following rights in relation to your personal data. To exercise any of these rights, contact us at the email address in Section 12.

• Right of access — you can request a copy of the personal data we hold about you. We will provide this within a reasonable timeframe.
• Right to rectification — if any personal data we hold about you is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure — you can ask us to delete your personal data where there is no legitimate reason for us to continue processing it, subject to legal retention obligations.
• Right to restriction — you can ask us to restrict how we process your data in certain circumstances, for example while a dispute is being investigated.
• Right to object — you can object to processing of your personal data where we are relying on a legitimate interest as our legal basis and you believe your interests override ours.
• Right to data portability — where applicable, you can ask us to provide your data in a commonly used, machine-readable format.

We will respond to all data rights requests within a reasonable period. In some cases we may need to verify your identity before we can action a request, to ensure we are not disclosing or deleting data belonging to someone else.

9Children's Privacy

Pasand Club is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use any part of the platform.

If we discover or have reason to believe that a user is under 18, we will immediately close the account, reverse any deposits where possible and delete the associated personal data. If you are a parent or guardian and believe your child has registered on our platform, please contact us immediately at the email address in Section 12 so we can take swift action.

10Security Measures

Pasand Club takes the security of your personal data seriously and maintains a range of technical and organisational measures to protect it:

• SSL encryption — all data transmitted between your device and pasandclub.app is encrypted using industry-standard SSL/TLS protocols.
• Secure password storage — passwords are stored using strong one-way hashing algorithms. Pasand Club staff cannot see your password in plain text.
• Access controls — only authorised team members can access personal data, and only to the extent required for their specific role.
• Session management — your login session expires after a period of inactivity to reduce the risk of unauthorised access on shared devices.
• Incident response — in the event of a data breach that poses a risk to your personal data, we will notify affected users as promptly as possible with information on what happened and what steps to take.

While we take every reasonable precaution, no internet-based platform can guarantee absolute security. You also play an important role in keeping your account secure — use a strong, unique password and do not share your login credentials with anyone.

11Changes to This Policy

Pasand Club may update this Privacy Policy from time to time to reflect changes in how we process data, changes to the services we offer, or changes in applicable law. When we make updates, the revised policy will be published on this page with a new "Last updated" date at the top.

We recommend checking this page periodically. For material changes that significantly affect how we use your personal data, we will take reasonable steps to inform active users — for example by displaying a notice on the platform when you next log in.

Continued use of the platform after a policy update has been published constitutes your acceptance of the revised Privacy Policy.

12Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how Pasand Club has handled your personal data, please get in touch with our team:

You can also visit our FAQ page for quick answers to common questions about account management, deposits and responsible gaming, or review our Terms and Conditions for full details of your rights and obligations as a Pasand Club user.